Thought we might be able to share some good news today but alas no.
A key element of our design is to create a seamless transition between the kitchen and the garden. We planned to achieve this by incorporating a set of bi-fold doors onto the back of the house along the main wall. In the summer months we could open out pretty much the entire back wall of the kitchen and step out into the garden.
We went for a solid timber construction and selected a UK company as we wanted to keep the entire build with local suppliers, if at all possible. Yesterday, (6 months since we placed the original order with our timber frame manufacturer) the installers arrived to fit the most gorgeous set of bi fold doors … huge excitement all round.
All started well as the frame went in beautifully .. but this wasn’t to last.
After a couple of hrs the guy in charge of the installation said “Afraid I have to tell you something you’re not going to like” Transpires the 6 doors that make up the opening were all manufactured 65mm to short for the frame! Gets worse … I’m then told it will take a further 4 weeks to correct the problem.
After much discussion we managed to convince the manufacturers this was not acceptable … eventually they agreed the replacements would be ready in 2 weeks.
What have we learnt from this exercise? … check everything at least 5 times and NEVER assume the supplier knows what they’re doing. 😦